At Lunor Lifestyle we are committed to providing all our customers with excellent service and an enjoyable shopping experience. Our returns and refunds policy has been carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following returns and refunds policy carefully.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, excluding promotional items. Sale items are excluded from this guarantee.

No refunds on clearance items

Items purchased during clearance sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even if they are the wrong size.

Return charges

Customers are responsible for the cost of returning items. Lunor Lifestyle does not reimburse return shipping costs and is not responsible for any expenses incurred during the return process.

Deadline for returns

Returns must be notified within 14 days of receipt of the item. No returns will be accepted after this period. Please respect this deadline in order to be eligible for a return.

Exchange of sale items

Sale items cannot be exchanged, even if the size is incorrect. Make sure you choose the right size before you buy.

100% guarantee on faulty items

We offer a full guarantee on all faulty items. If a product is faulty, it can be returned for a full refund or exchange, depending on your preference.

Return process

To initiate a return, please send an email to info@lunorlifestyle.com. Once your return has been approved, you will receive detailed instructions on how to complete the return process.

Obligation to provide a returns form

Returns without a completed returns form cannot be processed. You must include this form with your return to ensure your request is processed correctly.

Conclusion

Lunor Lifestyle is committed to customer satisfaction. By adhering to our returns and refunds policy, we ensure that all returns are handled efficiently and fairly. If you have any questions or comments, please contact our customer service team at info@lunorlifestyle.com.